Privacy Policy

Information We Collect

When you join and use our platform, we collect information that enables us to provide services, meet regulatory obligations, and improve your experience. This typically includes details you share during account creation such as your full name, date of birth, residential address, email address, and telephone number. We also require certain identity verification documents to comply with legal and licensing requirements.

In addition to information you provide directly, we automatically collect technical and usage data. This may include your IP address, browser type and version, operating system, pages visited, time spent on the site, and details of your interactions with games and features. Payment-related information is collected through our secure processing partners when you make deposits or request withdrawals.

How We Use Your Information

We use the data we hold to create and manage your account, process transactions, and deliver the gaming services you request. This includes verifying your identity, preventing fraud, ensuring compliance with age and location restrictions, and providing customer support when needed.

Where you have given consent, we may also use your contact details to send personalised offers, promotions, and updates about new games or features. You can change these preferences at any time. We further analyse usage patterns to understand how our platform is used, which helps us enhance functionality and develop better player experiences.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating our website and delivering our services. These include payment processors, identity verification agencies, customer support platforms, and IT service suppliers. All such partners are contractually obliged to maintain appropriate security standards and only process data on our behalf and in accordance with our instructions.

We may also disclose information where required by law, regulation, or licensing conditions. This includes sharing data with responsible gambling organisations, law enforcement agencies, or regulatory bodies when we have a legal obligation or legitimate interest to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and provide a more personalised service. Some cookies are essential for the platform to function correctly, while others help us understand visitor behaviour and measure the effectiveness of our content.

You can manage your cookie preferences through your browser settings or our cookie consent tool where available. Please note that disabling certain cookies may affect your ability to access particular features or games.

Data Security

We take the protection of your personal data seriously and implement reasonable technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These measures include encryption of sensitive information, secure servers, access controls, and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights

You have several rights regarding your personal data. These include the right to request access to the information we hold about you, to have inaccurate data corrected, and, in certain circumstances, to request that we delete or restrict processing of your data. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual agreements or other lawful transfer mechanisms.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining information to comply with anti-money laundering regulations, resolve disputes, and enforce our terms and conditions.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we collect and use your information.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist you.